OKBet Privacy Policy

Introduction

OKBet is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains in plain language what personal information OKBet collects when you use the platform, why we collect it, how we use it, who we share it with, and what rights you have over your own data.

When you register an account on OKBet, you are trusting us with personal information. That trust is something we take seriously. OKBet does not treat your data as a commodity — it is information you have shared with us for a specific purpose, and we use it only for that purpose.

This policy covers all personal data collected through the OKBet website, mobile application, customer support channels, and any other interaction you have with the okbet platform. If you have questions about anything in this policy, you can reach the OKBet privacy team at [email protected].

Data We Collect

OKBet collects personal data in several ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third parties such as payment processors during identity verification.

OKBet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

How We Use Your Data

Every piece of data OKBet collects has a specific, legitimate purpose. We do not collect data speculatively or hold onto information longer than necessary. Here is how your data is used on the okbet platform:

• Account Management: Your identity and contact data are used to create and maintain your OKBet account, verify your identity, and communicate with you about your account.
• Payment Processing: Your payment data is used to process deposits and withdrawals securely. OKBet verifies that payment methods belong to the registered account holder to prevent fraud.
• Legal Compliance: OKBet is required by law to verify the identity of players, maintain transaction records, and report certain activities to regulatory authorities. Your data supports these obligations.
• Responsible Gaming: OKBet uses your gaming activity data to monitor for signs of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion when requested.
• Platform Improvement: Anonymised usage data helps OKBet understand how players use the platform so we can improve the experience, fix issues, and develop new features.
• Security: Technical data such as IP addresses and device information is used to detect and prevent fraud, unauthorised account access, and other security threats.
• Customer Support: Communications data is used to resolve your support queries and improve the quality of OKBet's customer service.

Legal Basis for Processing

OKBet processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual Necessity: Processing your identity, contact, and payment data is necessary to fulfil the contract between you and OKBet — that is, to operate your account and provide the gaming services you have signed up for.
• Legal Obligation: OKBet is legally required to verify player identities, maintain financial records, and comply with anti-money laundering regulations. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: OKBet processes technical and usage data based on its legitimate interest in maintaining platform security, preventing fraud, and improving the service for all players.
• Consent: Where OKBet processes your data for marketing communications, this is done on the basis of your explicit consent, which you can withdraw at any time.

Data Sharing

OKBet does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely and in accordance with this privacy policy:

• Payment Processors: bKash, Nagad, Rocket, and other payment providers receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: OKBet uses third-party KYC (Know Your Customer) services to verify player identities. These services receive your identity documents and return a verification result to OKBet.
• Game Providers: When you play a game on OKBet, the game provider may receive a player identifier and session data necessary to run the game. Game providers do not receive your full personal profile.
• Regulatory Authorities: OKBet is required by law to share certain data with regulatory and law enforcement authorities upon request. This includes transaction records and identity information in cases of suspected fraud or money laundering.
• IT and Security Providers: OKBet works with technology partners who provide hosting, security monitoring, and platform infrastructure. These partners access data only as necessary to provide their services.

Cookies & Tracking

OKBet uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

OKBet uses the following types of cookies:

• Essential Cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and game loading. You cannot opt out of essential cookies.
• Functional Cookies: These remember your preferences such as language settings and display options, so you do not have to set them every time you visit okbet.
• Analytics Cookies: These help OKBet understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is anonymised and used only to improve the platform.
• Security Cookies: These help OKBet detect and prevent fraudulent activity, including bot traffic and unauthorised login attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the OKBet platform. OKBet does not use third-party advertising cookies or share cookie data with advertisers.

Data Retention

OKBet retains your personal data for as long as your account is active and for a period after account closure as required by law and regulatory obligations. The specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for 7 years after account closure, in line with anti-money laundering regulations.
• Transaction Records: Retained for 7 years after the transaction date, as required by financial regulations.
• Communications Data: Support correspondence is retained for 3 years after the interaction, to allow for dispute resolution and quality review.
• Technical and Usage Data: Retained for 2 years in identifiable form, after which it is anonymised and may be retained indefinitely for statistical purposes.
• Marketing Consent Records: Retained for the duration of your consent and for 3 years after withdrawal, as evidence of your consent decision.

When data is no longer required, OKBet securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

Your Privacy Rights

As an OKBet player, you have the following rights over your personal data. To exercise any of these rights, contact OKBet at [email protected] with your account details and a description of your request. OKBet will respond within 30 days.

Data Security

OKBet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and OKBet servers.
• AES-256 encryption for sensitive data stored in OKBet databases.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits of the OKBet platform.
• Strict access controls ensuring only authorised personnel can access personal data.
• Automated monitoring systems that detect and alert on suspicious activity in real time.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. If OKBet becomes aware of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by law, without undue delay.

Children's Privacy

OKBet is strictly an adult platform. The service is not directed at, and should not be used by, anyone under the age of 18. OKBet does not knowingly collect personal data from individuals under 18 years of age.

If OKBet discovers that personal data has been collected from a person under 18, the account will be immediately suspended, all data will be deleted, and any funds associated with the account will be handled in accordance with OKBet's underage gambling policy.

Parents and guardians who believe their child may have registered on OKBet should contact [email protected] immediately. OKBet will investigate and take appropriate action promptly.

Changes to This Policy

OKBet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, OKBet will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the OKBet platform after any changes constitutes acceptance of the updated policy.

OKBet recommends reviewing this Privacy Policy periodically so you are always aware of how your data is being handled. If you have concerns about any changes, please contact us at [email protected] before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how OKBet handles your personal data, please get in touch with the OKBet privacy team. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Live Chat: Available inside your OKBet account dashboard, 24/7
• FAQ: Visit the FAQ page for answers to common questions

For questions about your account terms, please review the Terms and Conditions. For responsible gaming support and tools, visit the Responsible Gaming page.